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TERMS & CONDITIONS

KASHISH is the trading name of Kyriaki Fotopoulou & Co. OE, a company registered in Greece. Our registered address is 4 Silanionos str, 11852, Athens, GREECE. Our VAT number is 800866805.

KASHISH’s website and related services are made available to you in accordance with the following Terms of and Conditions and any other rules posted on our website. KASHISH reserves the right to amend or renew the terms and conditions of transactions. The company assumes the obligation to update this document in case of any change or addition to the terms.

PERSONAL DATA

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).

ORDERS

All orders are shipped out of our distribution center in Athens, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in euros.

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check before dispatching an order might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.

KASHISH ATHENS offers products for sale that are in stock and available for dispatch from our distribution center.

Cancelling or Changing an Order

For any order cancellation or change of address or payment, you may email kashishathens@gmail.com This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.

PAYMENT

We accept Visa, MasterCard, Maestro, American Express and Diners Credit Cards, as well as Prepaid Cards and Debit cards.

• Credit or Debit Card

Visa, MasterCard, Maestro, American Express and Diners payments are accepted.

KASHISH ATHENS does not process or store any credit card information. All credit card transactions are performed in AlphaBank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.

• PayPal

KASHISH ATHENS welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

• Cash on Delivery

Paying cash on delivery is available only in Greece for orders up to 500 euros. Payment will be collected at the time of delivery by the courier. Please ensure that someone will be present to sign and pay for the delivery.

SHIPPING POLICY

Shipping in Greece is free for orders over 150 euros. For orders under 150 euros there is a flat fee of 3 euros + 1 euro for paying cash on delivery.

DestinationCarrierShipping Charge*Delivery time
GreeceSpeedex0-4 €1-5 working days
E.U., Cyprus, Luxemburg, Switzerland, Iceland, NorwayHellenic Post9 €3-5 working days
Rest of EuropeHellenic Post12 €10-14 working days

* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.

KASHISH ATHENS does not deliver to P.O. Boxes.

Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.

Please note that orders placed on Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. KASHISH ATHENS shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.

RETURN POLICY

If for any reason, you are not satisfied with a purchase, the item(s) can be returned for a product exchange within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition within original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.

KASHISH ATHENS reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Product exchange

Items can be exchanged for a different size or an alternative style.

 

Store Credit

Store credit can be used on a future order within 6 months of the return.

RETURN FEES

Customer bears with all return fees

RETURN INSTRUCTIONS

  1. Access the "Orders History" section of your account
  2. Select the order from which you want to return an item
  3. Select the product(s) that you wish to return by checking the box next to its name(s)
  4. (optional) Add an explanation, in order for the shop team to better understand the reason of return

SAFETY

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.